Refund Policy

Try before you buy

The public GrimDex build is a free beta: it runs the full product without an account, payment method, or key until the beta ends. Use it on the machines you own to decide before purchasing.

14-day guarantee

Contact support@grimdex.dev from your checkout address within 14 days of purchase if GrimDex does not work on a supported Windows machine and our support cannot resolve it. We refund the purchase in full through Paddle, to the payment method used at checkout. Update Pass purchases follow the same 14-day rule.

What to include

Send the app version, your Windows version, the steps that lead to the problem, and a non-sensitive screenshot or error message. Do not send personal filenames or files.

How refunds are processed

Paddle is the merchant of record and issues the refund; it usually reaches your payment method within 5 to 10 business days. A refunded key is revoked and stops activating new PCs.

Consumer rights

Mandatory consumer rights in your country, including any statutory withdrawal period, apply regardless of this policy.

Questions

For anything about a purchase, contact support@grimdex.dev from the checkout address.