Privacy Policy

Your files stay on your computer

GrimDex processes files and filenames locally on your computer. It does not upload or transmit them, and it sends no usage telemetry.

What we receive when you buy

Checkout is run by Paddle, our merchant of record. Paddle collects the details needed to take payment and issue your receipt under its own privacy policy. From Paddle we receive the checkout email address, the transaction reference, and the edition bought; we use them to issue and deliver your license, to answer support requests, and to resend a lost key.

What we receive when you activate

Activation sends your key, a one-way hash of the Windows machine identifier, and the app version to our license service so that one key stays within its 3-PC allowance. The service keeps that record until the PC is released from the app or after 90 days without contact. No file names, paths, or contents are involved.

Update checks

The app asks our update service for the latest version. That request carries the app version; we keep an anonymous count per version and store no address or identifier.

Support

When you contact support@grimdex.dev, we receive your email address and what you include in the message, kept as long as needed to resolve it. Do not send personal files or filenames.

Your rights

Write to support@grimdex.dev from your checkout address to see, correct, or delete the data connected to your purchase or support request; license records needed to honor your purchase are kept for its lifetime.